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Glossary

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Active Ageing

Staying healthy, independent, and socially involved as you grow older.

Antivirus software:

A program that protects your device (computer, phone, tablet) from viruses and harmful software that can steal or damage your data.

Artificial Intelligence

Technology that enables machines to performs tasks that normally require human intelligence, such as understanding a question, recognising an image or making a recommendation. AI gathers data and information and ‘learns’ in order to be able to take decisions in a similar way to a person.

Authentication

The process of verifying a user's identity before granting access to a system or service.

Chatbot

Conversational robot that appears on websites to help you in writing, as if you were chatting. It is used to ask questions, request information or carry out simple tasks.

Collage

Visual composition made from several images.

Credit/Debit cards

Bank-issued cards used to pay for goods/services online or in-store.

CVV

3-digit card security code used to verify identity during purchases.

Dashboard

A personalized area within a digital platform where users can view and manage their data, track the status of applications, receive messages, and access various e-services in one place.

Data Protection

Keeping your personal and health data safe from misuse or unauthorized access.

Digital creativity

Expression of ideas through technological tools.

Digital Health

Using technology (apps, devices, online tools) to improve health and healthcare access.

Digital ID

A secure online identification system that allows users to log in to public service platforms, authenticate their identity, and access or sign official documents electronically.

Digital Literacy

The ability to use information and communication technologies to find, evaluate, create, and communicate information.

Digital payment

A financial transaction made electronically, without using cash or physical cards.

Digital payments

Electronic transactions using cards, apps, or wallets without physical cash.

Digital self-care

Using technology in a way that supports rest, calm, and emotional health.

Digital wallet

Software that stores card or bank info (e.g., PayPal, Apple Pay).

e-administration

The use of digital technologies by public institutions to deliver administrative services.

Edition

Process of modifying digital content (text, image, etc.).

Electronic Health Record

An Electronic Health Record (EHR) is a digital version of a patient's paper chart. It is a real-time, patient-centered record that makes information available instantly and securely to authorized users. EHRs contain a patient's medical history, diagnoses, medications, treatment plans, immunization dates, allergies, radiology images, and laboratory test results. They are designed to be shared across different healthcare settings, enabling coordinated and efficient care.

Emotional safety

Feeling protected from upsetting or manipulative messages, especially while using digital tools.

Fake news

False or misleading information shared online to confuse people, cause panic, or influence opinions. It often spreads through social media or messaging apps.

Fake news

False or misleading online content, often designed to create fear, confusion, or anger.

Fraud Detection

Systems or processes used by banks to identify and prevent unauthorized or suspicious financial activities.

Fraudulent transaction

Unauthorized or deceptive use of your payment details.

Guided breathing

A tool (app or video) that shows how to breathe slowly and deeply to reduce stress.

Health App

A mobile app that helps you track and manage your health (e.g. steps, blood pressure, medicines).

HTTPS

A secure internet protocol used to protect online communications.

Mental wellbeing

A general state of emotional balance; feeling calm, able to cope, and connected with others.

Netiquette

A set of rules of conduct for communicating with respect and courtesy on the Internet.

OTP

A temporary, single-use code used to verify identity during login or transactions.

Personal data

Information that tells who you are or how do you live, such as your name, address, phone number or habits. It is important to protect these when using technology.

Phishing

A scam where someone pretends to be a trusted company (like a bank) to trick you into giving away personal information such as passwords or bank details.

Phishing

A type of online scam where attackers pretend to be legitimate institutions to steal personal information.

Portal

A centralized website or platform that provides access to multiple public services and information, usually requiring a secure login to use the full range of available tools.

Presentation

Series of slides with text and images to present an idea.

Privacy

Control over who can view or interact with personal content.

Privacy Settings

Tools that allow users to control who sees their information online.

Profile

Personal page within a social network that displays the user's information.

Public Wi-Fi

A free internet connection available in places like cafés, airports, or libraries. It is useful but often less secure, so it should be used with care.

Publication

Message, image or video that is shared on the profile or in groups.

Relaxation sounds

Audio like rain, waves, or soft music that helps the mind and body unwind.

Smart device

A device that connects to the internet and can be controlled by an app or by voice. Examples: lights, thermostats or smart home cameras.

Social Media

Platforms that allow users to connect, share content, and interact (e.g., Facebook, Instagram).

Social network

Digital platform to interact and share content with other people.

Spam

Irrelevant or unsolicited messages sent over the internet, typically to a large number of users, for the purposes of advertising, phishing, spreading malware, etc.

Telemedicine

Seeing a doctor remotely using video calls or health apps.

Template

Pre-designed format that makes content creation easy.

Two-Factor Authentication (2FA)

A security method requiring two different types of verification to access an account.

Two-factor authentification

A security method requiring a password and another form of identification.

Video Calling

Real-time audio-visual communication via internet-enabled devices.

Virtual assistant

Program that responds to your voice and perform tasks such as telling you the weather, playing music or reminding you of something. Examples: Alexa, Siri or the Google Assistant.