Initiative

Following the recommendations of IFLA (International Federation of Library Association) and Agenda 2030 for the impact of libraries in the field of social action and community change, we introduce the activities that are part of the Third Age Project - information programs for the ones aged 65 +, which is supported by the Ministry of Culture of the Republic of North Macedonia.

There were several activities, such as: senior clubs, workshops, instructions for information on literature, thematic exhibitions and joint meetings to create new programs.

The project was realized in cooperation with the Association of Pensioners from Bitola, which organized the first meeting with the President Tome Dimitrovski and the President of the Assembly of the Association Krste Belevski where future activities are agreed, including the survey on needs and expectations at this age for greater involvement of library programs.

Although the name of the project is 65 plus, in order to make it easier to identify the age group for which it is intended, the programs are aimed at people who classify themselves as members of the third age, because "defining age is not just a matter of one's chronological age and functional abilities, it is also a relationship between the quality of a person’s life, his/her system of life values ​​and characteristics of the environment in which he/she lives.

1. Libraries are uniquely positioned to support social inclusion by serving as welcoming, accessible spaces for seniors aged 65+. They offer safe, non-judgmental environments that foster lifelong learning and digital empowerment.
2. Structured training programs focused on basic digital skills—like internet use, smartphone navigation, and online communication—help older adults participate more fully in the digital world, reducing social isolation and promoting independence.

Initiative

The main goal of this project is social inclusion of the elderly in the modern digital society.

The specific goal is to increase the percentage of elderly people for digital literacy through the implementation of activities for the acquisition and improvement of basic digital skills by trained mentors. This, will contribute to the social integration of the elderly in the digital society and their active aging.

The direct target group of the project is 60+.

• Prepared plan and materials for conducting trainings for mentors
• Conducted workshop for the team of coordinators, future mentors
• Implemented Digital Literacy Program for the Elderly and Modules for Internet Security and Protection for retired members of the Associations of Retired Persons in the Municipality of Center and the Municipality of Aerodrom (up to 80 elderly persons)
• Implemented workshops for the exchange of experiences and knowledge, and the awarding of certificates of appreciation to the participants / retirees
• The public is informed about the course of implementation of project activities through social media

1. Preparation and implementation of training for coordinators from Associations of pensioners, future mentors.
2.  Implementation of the Digital Literacy Program for the Elderly and the Modules for Internet Security and Protection

Peer-to-peer digital literacy course

Enhance digital skills and wellbeing among older adults through peer-led education focusing on smartphone use and online services.

Between March and June 2024, 32 participants aged 65+ attended weekly sessions led by peer educators. The program emphasized practical applications and measured improvements in digital competence and wellbeing.

• Employ peer-to-peer teaching methods
• Measure impact on wellbeing
• Prioritize smartphone skills
• Design age-appropriate lessons

Best practices guide and resource platform.

Objective: To improve digital accessibility for people with disabilities through assistive technologies.

Target audience: People with disabilities, disability support organizations, and tech companies.

Fundación ONCE, through its project "Assistive Technologies for the Digital Inclusion of People with Disabilities," has created a repository and a series of guides to promote the use of accessible technologies. This repository provides specific digital solutions, such as screen readers, mobility apps, and accessibility tools on devices, to facilitate the full participation of people with disabilities in the digital world.

1. Personalization: Digital solutions should be customizable based on the needs of each individual.
2. Interoperability: Technologies must work across a wide range of devices and operating systems.
3. Inclusive Design: Promote accessible design from the start, including features such as text-to-speech, subtitles, and voice control.
4. Active Participation: Involve people with disabilities in the development and evaluation process of technologies.
5. Continuous Training: Provide ongoing training and support to ensure proper use of technologies.
6. Affordability: Promote economic access to digital solutions for people with disabilities.
7. Collaboration: Work closely with government entities, nonprofit organizations, and private companies.

Digital inclusion initiative for seniors

Facilitating access to digital tools and the internet for elderly individuals to promote autonomy and reduce social isolation.

Target audience: Seniors with limited digital skills or access.

Astroliens is a French non-profit organization established in 2016 that connects young volunteers with elderly individuals to explore the digital world together. Through personalized workshops and training sessions, the initiative aims to empower seniors by enhancing their digital literacy, thereby fostering autonomy and combating social isolation. The organization also provides support to associations, local authorities, and companies to facilitate access to a benevolent and secure digital environment for seniors and other vulnerable populations.

• Intergenerational collaboration: Pairing young volunteers with seniors to promote mutual learning and understanding.
• Personalized and practical training: Tailoring digital education to the specific needs and interests of each senior.
• Community engagement: Collaborating with local organizations and authorities to extend outreach and impact.
• Volunteer empowerment: Providing training and resources to volunteers to effectively support and teach digital skills.
• Continuous support: Offering ongoing assistance to ensure sustained digital engagement and confidence among seniors.

Study

Objective: This project conducts a comparative analysis of various software applications designed to promote active and healthy aging among older adults. It also develops a series of best practices in terms of usability and accessibility for the development of applications aimed at this audience.

Target audience: Seniors, app developers, and professionals interested in active aging technologies.

This project consists of two interrelated parts. The first is a comparative analysis of a series of applications that share the same primary objective, which in this case is to enable older adults to reach old age in the best possible health by remaining physically and mentally active. This analysis will be conducted in three different categories, analyzing a total of twelve applications. The second part of the project consists of developing Best Practices that can serve as a reference in terms of usability and accessibility for the successful development of applications targeting older adults.

1. Evaluation of existing apps based on their effectiveness in promoting physical and mental activity in older adults.
2. Identification of key features that apps must have to be considered accessible and useful for older adults.
3. Development of recommendations for developers on how to design apps that meet the specific needs of older adults.

Initiative

The initiative aims to improve the shopping experience for elderly individuals, by providing accessible services and tailored support to enhance their independence and quality of life.

Covirán supermarket has developed initiatives to make shopping easier for elderly people, particularly those with reduced mobility. For example, the La Ilusión supermarket in Granada was the first in Spain to receive the Universal Accessibility certification from AENOR in 2014. This store offers services such as:

• Elevated basket checkout stations: These prevent customers from having to bend over.
• Rest areas: These provide spaces for elderly customers to sit while shopping.
• Personalized assistance: The "Asiste" service accompanies elderly customers during their shopping and offers phone support and home delivery.

1. Adapting the store for elderly and mobility-impaired customers.
2. Offering tailored support and home delivery services.
3. Creating comfortable spaces and convenient shopping features.
4. Providing a welcoming, supportive environment for elderly customers.

E-learning course aimed at improving digital education for seniors

The “Digital Seniors” initiative seeks to enhance the pedagogical and digital competencies of trainers and caregivers working with seniors. By providing comprehensive e-learning courses, the project aims to equip educators with effective strategies to teach digital skills to older adults, thereby promoting digital inclusion.

Target group:

• Trainers and educators involved in senior education.
• Caregivers assisting seniors in daily activities.
• Organizations focused on adult education and senior support.

The “Digital Seniors” project, led by the REMEDIS team at Jagiellonian University, developed an e-learning course titled “How to Effectively Teach Seniors to Use New Technologies”. Launched on February 1, 2024, the course is hosted on accessible platforms such as Open UJ and KIRE and remains freely available. It comprises nine modules covering topics such as digital exclusion, motivation strategies, and the psychology of adult learning. Between February and June 2024, the course attracted 162 participants, of whom 74 completing the accompanying assessments. Feedback indicated a desire for more instructional videos and interactive content, highlighting areas for future improvement.

1. Develop materials that address the specific needs and learning styles of seniors.
2. Gather participant feedback to identify areas for enhancement in educational programs.
3. Utilize user-friendly platforms to ensure broad accessibility of educational resources.
4. Cover a wide range of topics, including motivational strategies and psychological aspects of learning, to provide a holistic educational experience.

Campaign

To develop high quality capacity building learning material(e-learning and blended learning materials)for senior citizens, designed specifically to meet their needs as far as their online transactions are concerned.

The direct target group of the project is represented by individual persons and institutions, more specifically: senior adults, IT educators, organizations and entities providing IT education, third age Universities to organize blended learning.

COVID-19 has brought many changes, causing serious and unprecedented problems in daily life, especially the elderly age group has struggled and suffered a lot because they found themselves scared and vulnerable in front of the pandemic, and felt los tin the ongoing digitalization of almost every routine of daily life.In many European countries the digitalization of the state and bureaucratic procedures is today reality, but it is not so easy for everyone. The lack of digital knowledge and skills provokes stress and the feeling to be excluded.

To prevent the above-mentioned issues, the main objective of the DIGITALIATORS project is to address the digital transformation of society and services offered by both the public and the private sectors of the economy through developing and offering high quality, flexible learning materials to senior citizens and adults facing problems to make their lives easier.

1. Developing learning strategies and tools designed specifically for meeting the needs of senior people, the majority of whom have poor digital skills in order to give them the knowledge and skills to cope with the digital applications they encounter daily;
2. Educating in a comprehensive and effective way people in need of digital training;
3. Creating and promoting learning opportunities mainly for senior citizens, but including all citizens and generations that are in need for the high quality training it will offer as well.

Intergenerational mentoring program

Facilitating employment opportunities for young job seekers from immigrant backgrounds by pairing them with mentors aged 50 and above.

Target audience: Young job seekers (18-33 years old) from immigrant backgrounds and seniors aged 50+ willing to volunteer as mentors.

DUO for a JOB is an intergenerational mentoring program that connects young job seekers from immigrant backgrounds with volunteer mentors aged 50 and above. The program aims to enhance the employability of young people by leveraging the experience and networks of senior mentors. Operating in several French cities, DUO for a JOB has facilitated over 9,000 such pairings since 2013, with 70% of participants finding employment, internships, or training within a year of mentorship.

• Intergenerational collaboration: Bridging the gap between generations to foster mutual learning and support.
• Volunteer empowerment: Training and supporting mentors to effectively guide young job seekers.
• Cultural exchange: Promoting understanding and integration through shared experiences.
• Community engagement: Strengthening social cohesion by involving local communities in mentorship.
• Outcome-oriented approach: Focusing on measurable results such as employment or further training for mentees.

Digital literacy and inclusion program for seniors

The project aims to counteract digital exclusion and its consequences among senior citizens by providing digital lessons and fostering digital volunteerism. It seeks to empower seniors to actively participate in the digital world, thereby enhancing their quality of life and social engagement.

Target group:

• Seniors aged 60 and above.
• Residents of rural municipalities and small towns (up to 20,000 inhabitants).
• Individuals with limited or no prior digital experience.

The “E-Inclusion of Senior Citizens” project addresses the significant digital divide affecting seniors in Poland, particularly in rural areas. According to data from the Central Statistical Office, 60% of individuals aged 65 and above have never used the internet. This project seeks to bridge this gap through several key initiatives:

• Digital lessons – seniors receive training on tablets and smartphones, focusing on communication tools and e-services. Each participant undergoes three training sessions designed to build foundational digital skills.
• Digital volunteer program – in six municipalities, a digital volunteer program has been established, involving program workshops and volunteer training. This initiative encourages seniors to support their peers in learning digital skills, fostering a sense of community and shared purpose.
• Municipal programs – in another six municipalities, seniors collaborate with local institutions to develop programs that adapt public services to meet the needs of the elderly. This includes three program meetings in each municipality, ensuring that services are accessible and user-friendly for seniors.
• Active senior academy – it provides training for twenty senior spokespersons through online sessions and excursions. Additionally, awareness measures such as webinars and know-how sharing groups are organized for interested individuals across Poland.

Through these comprehensive efforts, the project empowers seniors to navigate the digital world confidently, reducing social isolation and enhancing their ability to access essential services.

1. Tailored learning approaches – programs should be designed considering the learning pace and preferences of seniors, using clear and straightforward language.
2. Community engagement – collaborating with local communities enhances program reach and effectiveness.
3. Practical application – focusing on real-life applications of digital skills makes learning relevant and immediately beneficial.
4. Continuous support – providing ongoing assistance helps seniors overcome challenges and stay motivated.
5. Safety emphasis – educating about online safety is crucial to protect seniors from digital threats.

Mobile application simplifying smartphone use for seniors

Easierphone aims to make smartphones easier to use for seniors and people with limited digital skills. The app provides a simplified interface, essential features, and remote assistance options, ensuring that older adults can confidently use mobile technology.

Target group:

• Seniors aged +65.
• People with limited experience using smartphones.
• Older adults who want a simple and accessible smartphone experience.

Easierphone is a mobile application developed under the AAL Programme (Active Assisted Linving Programme) to make smartphones more user-friendly for seniors. It simplifies smartphone interfaces, offering:

• A clear and easy-to-use home screen – big icons, simple navigation.
• Essential features only – calling, messaging, photos, internet, emergency contacts.
• Remote assistance from family or caregivers – allows trusted contacts to help seniors manage their phones remotely.
• Well-being monitoring options – optional feature for tracking health and safety.

By focusing on accessibility and simplicity, Easierphone helps older adults stay connected, use digital services, and gain confidence in technology without frustration.

1. Technology should be adapted to the needs of seniors, not the other way around.
2. Simplified interfaces increase accessibility and confidence.
3. Remote assistance makes digital inclusion easier for older adults.
4. Empowering seniors with user-friendly tools promotes independence and active ageing.

Intergenerational digital literacy and social innovation project

Empower individuals aged 60+ in Southern Italy through digital education and active volunteering, fostering intergenerational exchange and social innovation.

The ISIS project engaged 30 secondary schools and 30 senior centers across six southern regions to provide digital training and promote social innovation.

• Facilitate intergenerational learning and collaboration
• Promote social innovation through community-based projects
• Address specific learning needs of older adults
• Encourage active ageing and societal participation

Community-based digital literacy programs

The initiative aims to support all citizens, especially adults with focus on seniors, in developing their digital skills through local access points in municipalities. The program specifically focuses on teaching practical digital skills and providing support for using electronic public services, particularly healthcare-related services.

The “Digital Development Clubs” project, initiated by Ministry of Education and Science in Poland, establishes accessible points within municipalities – such as municipal libraries and cultural centers – where adults can develop their digital skills. Key components of the initiative include:

• Training sessions to develop digital competences and improve the ability to use new technologies safely.
• Support services to provide assistance to citizens in using electronic public services, such as those related to healthcare.
• Resource development for educators and creating an educational and communication platform to support ongoing learning.

By focusing on those areas, the project empowers seniors and other adults to become confident digital users, enhances their social participation, and promotes lifelong learning.

1. Local accessibility through municipal facilities
2. Developing materials that address the specific needs and learning styles of adults and seniors
3. Creating supportive infrastructure that facilitates continuous learning and support for participants
4. Highlighting the importance of digital safety and providing strategies to protect personal information online.
5. Structured implementation with pilot testing before scaling.
6. Encouraging collaboration between local institutions, educators, and participants to foster a supportive learning environment.

Initiative

Kuvu aims to promote intergenerational living by connecting people over 55 with young individuals seeking affordable housing, creating social and economic benefits for both.

Kuvu is a platform that promotes intergenerational coexistence by connecting people over 55 years old with available rooms and young people seeking affordable accommodation. Its mission is to improve quality of life and reduce social isolation by providing extra income for older individuals through room rentals and offering affordable housing options for young people.

1. Connecting older individuals with younger renters to foster mutual support.
2. Reducing isolation for the elderly by promoting engagement with younger people.
3. Offering affordable accommodation for young people through room rentals.
4. Creating a win-win situation for both older individuals and younger renters.

Initiative

Enhancing advanced digital skills among citizens, with a focus on inclusiveness

The MERIT project aims to create a dynamic educational ecosystem for training digital specialists, focusing on inclusivity and accessibility in digital education across Europe.

• Develop inclusive educational programs to enhance advanced digital skills.
• Collaborate across countries to share resources and best practices.
• Provide mobility opportunities for educators and learners to foster a diverse learning environment.
• Ensure that digital education initiatives address the needs of various societal groups.

National intergenerational digital literacy program

Empower seniors through digital literacy by pairing them with student tutors in schools across Italy.

Since 2002, this program has engaged high school students to teach seniors digital skills, fostering intergenerational bonds and enhancing digital inclusion.

• Leverage intergenerational learning
• Utilize existing educational infrastructure
• Promote social inclusion through digital skills
• Encourage lifelong learning

National community-based digital literacy program

The initiative aims to introduce digital literacy skills to adults aged 50+ (late digitals) who had never used the internet, focusing particularly on those in rural and small-town communities in Poland. The program worked to combat digital exclusion through local "Digital Lighthouse Keepers" who provided personalized training. Adults learn to use the internet, social media, online banking, and e-health services to improve their quality of life and independence.

The Digital Poland of Equal Opportunities project trained and deployed over 2,600 "Digital Lighthouse Keepers" - local digital literacy educators who worked directly in their communities to teach digital skills to seniors. These educators were trusted community members who understood local needs and could provide tailored, personalized training. The project reached over 260,000 adults aged 50+ through local training sessions held in familiar community spaces like libraries, cultural centers, and schools.

The program:

• Trains seniors in basic digital skills (internet navigation, email, video calls, e-government services).
• Uses peer monitoring – seniors learn from local trainers in small groups.
• Provides practical, hands-on learning in a safe and familiar environment.
• Is supported by Polish government agencies, NGOs, and local organizations.

The initiative has helped thousands of seniors in Poland gain confidence in using digital tools, reducing their risk of social isolation and digital exclusion.

1. Local trust-building is essential - using community members as trainers helps overcome seniors' resistance to technology.
2. Training should occur in familiar, accessible locations to reduce barriers to participation.
3. Personalized, face-to-face instruction is more effective than standardized online courses for seniors new to digital tools.
4. Hands-on, practical training is key – instead of theoretical lessons, seniors learn by doing (e.g., making video call, sending an email).
5. Personalized support is needed – seniors have different skill levels; the program adapts to their individual needs.
6. Build a support network of trainers who can share resources and best practices.

Initiative

Residencia Seniors Tarifa aims to provide high-quality care, enhancing the well-being, dignity, and autonomy of elderly individuals, while improving their cognitive, motor, and social abilities through virtual reality.

Residencia Seniors Tarifa, located in Cádiz, adopts the Positive Care philosophy, focusing on the individual and their life history. This approach ensures personalized and ethical care, respecting dignity, freedom of choice, and autonomy. Positive Care is based on three pillars:

1. Ethics: Promoting ethical reflection in daily practices, involving families and staff.
2. Daily Support: Offering personalized care with tailored non-pharmacological interventions.
3. Environment: Creating a welcoming space that encourages autonomy and socialization.

The residence also introduced Silverfit, a virtual reality technology designed to improve motor skills in seniors. It allows users to set personal goals, boosting motivation and adapting to individual needs, while enhancing both physical and mental well-being.

1. Personalized care that addresses individual needs and life history.
2. Encouraging ethical reflection with involvement from both family and staff.
3. Fostering an environment that promotes independence and interaction.
4. Leveraging technologies like Silverfit to improve physical and mental well-being.

Digital repository of scientific production on disability

Objective:  Riberdis's main objective is to contribute to improving the dissemination and access to knowledge through the organization, preservation, and dissemination of content related to disability.

Target audience: Researchers, academics, professionals and the general public interested in the topic of disability in Latin America

Riberdis is a virtual library that compiles and disseminates existing scientific work on disability in digital and open-access format, produced in Latin America. Its objective is to centralize and preserve this knowledge, facilitating its dissemination and access through Internet.

Riberdis is a member of the international Open Access Initiative, so all documents included in it are freely accessible. The repository also uses the Open Archives Initiative (OAI) interoperability protocol, which increases the visibility of documents by offering them jointly with other international repositories.

1. Promotion of open and open access to scientific knowledge on disability.
2. Wikipedia, the free encyclopedia
3. Promotion of self-archiving of documents by authors, ensuring the quality and relevance of content.
4. Wikipedia, the free encyclopedia
5. Guaranteeing interoperability through adherence to the OAI-PMH initiative, increasing the visibility of documents by indexing them in international search engines.

Digital platform fostering social connections among seniors

Reducing social isolation and encouraging digital engagement among individuals aged over 55 by providing a platform to create and share content, participate in local events, and connect with peers.

Target audience: Individuals aged 55 and above seeking to enhance their digital engagement and social connections.

Senior Connect is an application aimed at reducing social isolation among individuals aged over 55 by facilitating digital engagement. Users can access local news, consult maps of events tailored to their age group, and create or respond to posts proposing activities or requesting assistance. The platform emphasizes simplicity to accommodate users who may be less familiar with technology, thereby encouraging digital content creation and collaboration among seniors.

• User-friendly interface: Designing the application with simplicity to ensure accessibility for all users.
• Community-driven content: Allowing users to create and share posts, fostering a sense of community and encouraging digital content creation.
• Local engagement: Providing information on local events and news to promote active participation in the community.
• Privacy and security: Ensuring a secure environment free from advertisements and unsolicited solicitations to build trust among users.
• Collaborative partnerships: Working with local authorities to tailor the platform to the specific needs of different communities.

Mobile application providing on-demand services for seniors

SeniorApp aims to connect seniors with service providers to assist with daily tasks, promoting independence and improving quality of life. The app offers a platform where seniors can easily request services such as healthcare, household chores, and companionship.

Target group:

• Seniors aged 60 and above.
• Individuals seeking assistance with daily activities.
• Family members looking for reliable support for elderly relatives.

SeniorApp is a Polish mobile application designed to support seniors by providing easy access to a variety of servies. Key features include:

• User-friendly interface designed specifically to meet the needs of elderly users.
• Wide range of services such as healthcare professionals, caregivers, household helpers, and companions.
• On-demand assistance – ability to request services as needed promotes flexibility and autonomy.
• Verified service providers to ensure safety and reliability.

By leveraging technology, SeniorApp enhances the ability of seniors to manage their daily lives, reduces social isolation, and provides peace of mind to both users and their families.

1. Accessibility – ensuring digital solutions are designed with the specific needs of seniors in mind.
2. Trust and safety – collaborating with verified service providers to build trust among users.
3. Empowerment – providing tools that enable seniors to make independent choices.
4. Community engagement – fostering connections between seniors and service providers within the community.

Intergenerational learning and digital skills development

The “Szkoła Międzypokoleniowa” (“Intergenerational School”) project aims to foster collaboration between generations by opening school spaces for various activities involving seniors, such as digital skills classes. The initiative seeks to enhance digital literacy among older adults while promoting social cohesion and mutual learning between different age groups.

Target group:

• Seniors aged 60 and above
• Students and young people
• Educators and community members

The “Szkoła międzypokoleniowa” (“Intergenerational School”) project, launched by Poland’s Ministry of Education and Science, encourages schools to open their spaces for activities that bring together students and seniors. One of the key components is digital skills classes, where younger students assist older adults in learning how to use computers, smartphones, and the internet. This setup not only enhances the digital competencies of seniors but also fosters meaningful interactions between generations, promoting mutual understanding and respect.

1. Intergenerational collaboration – facilitating programs that encourage learning and interaction between different age groups.
2. Utilization of existing resources – leveraging school facilities and the knowledge of younger students to benefit the wider community.
3. Community engagement – promoting initiatives that strengthen the bonds within the community through shared activities.
4. Empowerment through education – providing opportunities for seniors to acquire new skills, enhancing their independence and confidence.
5. Sustainability – creating programs that can be maintained over time, fostering long-term relationships between schools and the senior community.

Awareness campaign, digital platform

Objective: The campaign aims to raise awareness among businesses and the general public about the importance of digital accessibility for people with disabilities while offering technological solutions for inclusion.

Target audience: Businesses and the general public. 

"Accessibility 2.0" is a campaign promoting the creation of an inclusive digital environment through raising awareness in businesses and public institutions. The campaign includes training and resources to ensure digital platforms are accessible to people with disabilities, focusing on the social responsibility of digital service providers.

1. Business awareness: Promote the importance of digital accessibility in the business sector.
2. Inclusive education: Provide resources to ensure that digital platforms are developed with accessibility in mind.
3. Public-private collaboration: Encourage cooperation between the public and private sectors to create accessible digital services.
4. Sharing best practices: Showcase successful examples of digital accessibility to inspire others.
5. Monitoring and continuous evaluation: Regularly evaluate digital platforms to ensure they remain accessible.

Initiative (European project)

To bridge the digital divide and promote social inclusion by enhancing digital literacy among senior citizens.

BOOMER - Booming digital literacy skills among elderly population is a European project co-funded by the Erasmus+ Programme and developed by eight partners from Croatia, Germany, Italy, Belgium and Spain from September 2022 to August 2024.

The project aims at contributing to the bridging of the intergenerational divide, allowing active participation in the everyday life of aging citizens, and promoting social inclusion of digitally vulnerable social groups.

Key project activities included the creation of multilingual e-learning training focused on four main areas: (1) Communication & Collaboration; (2) Information Literacy; (3) Problem Solving; and (4) Safety. In addition, a series of workshops and training sessions were held in the consortium countries in order to test the practicality of the contents, as well as to improve specific competencies of senior participants. The sessions were designed to be interactive, accessible and tailored to the specific needs of older adults, ensuring an engaging and effective learning experience. As a result, over 600 users from partner countries participated in the educational content, both online and in physical settings.

1. Training sessions were adapted to the needs and prior knowledge of senior participants, ensuring accessibility and comprehension and following an user-centered learning approach.
2. The project reinforced the importance of ensuring equal access to digital tools and resources to combat digital exclusion, addressing the specific challenges faced by older adults.
3. The initiative emphasized real-life applications such as communication tools, to make learning relevant and useful.
4. The sessions encouraged active participation, peer support and confidence-building in digital interactions.

Digital inclusion initiative (mobile service)

Helping individuals in rural and isolated areas access digital tools and services.

Target audience: Elderly people, job seekers, and individuals with limited digital skills.

The Bus Numérique is a mobile digital inclusion initiative operating in the Centre-Val de Loire region. This bus travels to remote and rural areas, offering digital training, support with online administrative procedures, and guidance on cybersecurity. The project aims to bridge the digital divide by bringing services directly to people who may not have access to them otherwise.

• Mobile digital inclusion approach to reach underserved areas
• Personalized digital training and administrative assistance
• Cybersecurity awareness and guidance
• Collaboration with local municipalities and organizations
• Free and easily accessible services

Intergenerational educational program

Bridge the digital divide for older adults through structured intergenerational learning involving high school students.

This initiative paired high school students with older adults in Abbiategrasso to teach digital skills, including smartphone use, email, and online services.

• Utilize intergenerational teaching methods
• Promote mutual learning and respect
• Focus on real-life digital applications
• Encourage community engagement

Guidelines

Objective: The guide is intended for public and private entities, providing principles and standards for developing accessible digital platforms to promote digital inclusion.

Target audience:  Public and private entities.

The "Digital Accessibility Best Practices Guide" offers clear recommendations and guidelines to ensure digital platforms are accessible to people with disabilities. It includes examples of best practices and technological solutions to facilitate inclusive digital interaction.

1. Compliance with international standards: Ensure that products and services meet accessibility standards such as WCAG (Web Content Accessibility Guidelines).
2. Continuous accessibility testing: Regularly test digital platforms to identify and fix potential accessibility barriers.
3. Inclusive development from the beginning: Incorporate accessibility principles from the early stages of any digital platform development.
4. Ongoing training: Continuously educate development teams about the importance of digital accessibility.
5. User feedback: Integrate feedback from users with disabilities to improve platform accessibility.

Training session

Target group are Seniors 60+ .Trainings for digital knowledge at the service of the elderly, a group of citizens affected by the acceleration of the digital transformation experienced in recent years.

The Digital Champion Programme aims to tackle digital exclusion by recruiting and training Digital Champion volunteers, who will support older people to improve their digital skills, as well as providing loan technology to those without access. As one of our largest digital inclusion programmes, we will be working with 40 Age UKs/Cymrus to support older people between 2022 and 2026. The programme will be delivered across 2 cohorts, each lasting 18 months.

1. Reaching and informing people who are at risk of digital exclusion about how digital skills can help them personally, and motivate them to take part in the service.
2. Digital Champion-led sessions that help people to develop their digital skills and confidence by providing flexible, learner-led digital skills sessions that focus on what they’re most interested in

Local intergenerational training program

Support citizens over 65 in accessing digital public services (SPID, CIE, AppIO, PagoPA) through personalized training and intergenerational support.

The Municipality of Arezzo organized eight in-person sessions at Social Aggregation Centres, where municipal staff and young civil servants provided one-on-one assistance to approximately 70 seniors.

• Bring digital services to familiar community spaces
• Offer personalized, one-on-one support
• Leverage intergenerational learning
• Focus on practical, everyday digital tools

Awareness campaign and digital resource platform.

Objective: To promote digital inclusion by gathering and making accessible available digital solutions.

Target audience: People with disabilities, elderly people, and individuals in socially and economically vulnerable situations.

The Digital Inclusion Platform is an initiative led by the Spanish Government to create an accessible digital repository of technological solutions designed to improve the lives of people in vulnerable situations. This platform collects various tools and digital applications that promote the inclusion of groups with specific needs, such as people with disabilities, individuals over 65 years old, and people at risk of social exclusion.

1. Universal Accessibility: Ensure all digital tools are accessible to people with disabilities, including compatibility with assistive technologies.
2. Sustainability: Promote technological solutions that are economically viable and sustainable over time.
3. Public-Private Collaboration: Foster partnerships between governmental institutions, companies, and NGOs to create an inclusive technological environment.
4. Digital Education: Include educational resources to train people in the use of these technologies.
5. Transparency: Maintain a transparent repository that guarantees the quality and security of the available solutions.
6. Adaptability: Ensure that solutions can adapt to the different needs of users.
7. Privacy and Security: Respect user privacy rights and protect their personal data.

One-on-one digital mentorships / Peer-to-peer learning

The initiative focuses on providing personalized digital education for seniors by pairing them with a dedicated mentor – a volunteer, younger person, or trained digital expert. The goal is to create a safe and engaging learning environment, where seniors receive step-by-step guidance on using digital tools.

Target groups:

• Seniors aged 60+ with little to no digital experience,
• Volunteers (students, IT professionals, community members) willing to teach digital skills,
• Community centers, libraries, and NGOs that facilitate mentorship programs.

Digital Mentorship Programs create one-on-one learning relationships between seniors and digital mentors, making digital education more personalized and effective. Key aspects of the program:

• Individualized learning – each senior receives a personal mentor who adjusts the pace and topics based on their needs,
• Flexible learning locations – sessions take place in libraries, community centers, or even seniors’ homes for accessibility,
• Step-by-step digital skills training – covers basic internet use, communication apps (WhatsApp, Skype), and online safety,
• Ongoing support – seniors can return for follow-up mentorship sessions to reinforce their skills.

This model has been adopted by NGOs and public libraries in various Polish cities, particularly in Warsaw, Kraków, and Poznań.

1. Seniors learn better when lessons are tailored to their personal needs,
2. Regular mentoring helps seniors retain information and develop independence,
3. Seniors are more comfortable learning from a dedicated mentor they know,
4. Teaching digital skills in real-life scenarios (e.g., booking a doctor’s appointment online) ensures better adoption,
5. Volunteers should receive basic training on how to teach seniors effectively.

Study

Reducing social isolation and loneliness among older adults through digital technologies

This study examines how digital technologies can mitigate social isolation among the elderly. It highlights the potential of digital interventions to enhance social connections and emphasizes the need for high-quality research to determine their effectiveness.

• Digital technologies can enhance social connections for older adults
• Further research is necessary to evaluate the effectiveness of these interventions
• Digital tools should be tailored to meet the needs of elderly users
• Providing support and training is crucial for the adoption of digital technologies among the elderly

Training session

Trainings for digital knowledge at the service of the elderly, a group of citizens affected by the acceleration of the digital transformation experienced in recent years. Target group were Seniors 60+

The trainings sessions were organized in three selected pilot municipalities in partnership with the local associations of retired people and the municipalities. Huge interest expressed by over 120 participants was a proof that living in an increasingly digitalized world, where elderly often struggle with technology due to physical, cognitive, and psychological factors, place older persons at risk of being excluded in comparison to the persons born in the digital age. 

The trainings were conducted as per carefully designed and developed methodology to put digital knowledge at the service of the elderly, a group of citizens affected by the acceleration of the digital transformation experienced in recent years.

The initiative is part from UNDP’s efforts aiming at “bringing” digital inclusion to a greater number of people. To achieve this, a series of training sessions and mentorship programmes are being implemented to facilitate access, offer knowledge, and provide ongoing support in the use of technologies to this segment of the population promoting healthy, independent ageing and a higher quality of life.

1. Understanding the needs of seniors 60 + for better daily living in this digital world
2. Ensuring access to digital tools and connectivity
3. Promoting Inclusivity and Accessibility

Pilot program/training

Digital skills training for people over 60+.

A pilot program to train senior citizens (60+) on how to use computers and smartphones in everyday life for communication and use of public, social and other services.

Informal pilot program for training people of the third age (60+) how to use computers and smartphones in everyday life for communication/interaction and use of public, social and other services. The program and training teaches the older navigating the Windows operating system, daily use and searching the internet, using communication applications, accessing personal documentation, sending emails, basics of social networks and media services (Youtube, Facebook).

1. Online safety,
2. Staying connected with family and friends,
3. Exploring technology for personal and financial management

Initiative

Grans Teatrerus aims to reduce unwanted loneliness among people over 75 by creating intergenerational connections with young people aged 18 to 30 through shared theatrical experiences.

Grans Teatrerus is a social project by Grup Focus that aims to combat unwanted loneliness among older adults and promote active aging through theatre and culture. The initiative creates intergenerational connections by pairing theatre-loving seniors over the age of 75, who have stopped attending performances due to a lack of companionship, with young people aged 18 to 30 who are interested in the performing arts.

1. Connect youth and seniors through shared experiences.
2. Use arts to foster participation and well-being.
3. Address social isolation with community-based action.
4. Empower all participants to engage meaningfully.

Educational training model / Community-based learning

The intergenerational digital workshops initiative is designed to bridge the digital gap between generations by creating peer-learning programs where younger individuals help seniors develop digital skills. The practice promotes:

• Digital literacy among seniors,
• Social engagement and intergenerational cooperation,
• Lifelong learning opportunities.

Target groups:

• Senior aged 60+ with limited digital skills,
• Younger people (students, volunteers) willing to teach digital skills,
• Community centers, schools, and libraries that host the workshops.

Intergenerational digital workshops provide free digital training for seniors, delivered by younger volunteers in community centers, libraries, and schools. The workshops:

• Focus on essential ICT skills (internet, social media, online banking),
• Are held in small, interactive groups to ensure a comfortable learning pace,
• Pair seniors with younger mentors, fostering mutual respect and knowledge exchange,
• Encourage lifelong learning by providing continuous support.

This proven model is used across Poland and has been adopted by multiple municipalities as a way to strengthen digital skills among older adults.

1. Seniors learn better in supportive, informal environments.
2. Small group sizes improve learning – 1-on-1 mentoring or small groups work best.
3. Lessons should focus on practical applications (e.g., paying bills online, video calls).
4. Community support is key, so workshops should be held in accessible, familiar locations.
5. Programs should allow seniors to return for follow-ups and additional learning.

Municipal digital literacy programs / Senior engagement initiatives

To empower seniors by providing free digital skills training, enabling them to access e-government services, social programs, and participate actively in the digital society. Target group:

• Seniors aged 60+ seeking to improve their digital competencies,
• Municipal departments focused on senior services,
• Community centers and local NGOs collaborating with municipalities.

In cities like Wrocław and Kraków, local governments have implemented comprehensive programs to enhance digital inclusion among seniors. These initiatives offer free courses covering basic computer skills, internet navigation, and the use of e-government services. For instance, Wrocław’s “Senior Wigor” program provides workshops that help seniors access online municipal services, health information, social platforms. Similarly, Kraków has established “Senior Activity Centers” equipped with computers and internet access, where older adults can learn digital skills in a supportive environment. These programs often collaborate with local NGOs and volunteers to provide personalized assistance, ensuring that seniors can confidently engage with digital tools and services.

1. Community engagement (local resources and partnerships) to support senior digital education,
2. Offering free or low-cost training sessions in easily accessible locations,
3. Designing courses that address the specific needs and interests of the senior population,
4. Providing ongoing support and opportunities for practice to reinforce learning.

Mobile education / Community-based digital literacy support

The initiative is designed to bring digital education to seniors in remote or underserved areas. By using mobile units equipped with digital tools (tablets, laptops, internet access), trainers provide on-site training and support, ensuring that geographical barriers do not prevent digital inclusion.

Target groups:

• Seniors aged 60+ living in rural or small-town communities,
• Older adults with limited mobility who cannot attend in-person training centers,
• Individuals with little or no experience using digital tools.

Mobile digital literacy units are traveling educational centers that visit rural areas, senior homes, and small communities to provide free digital skills training. These units:

• Are equipped with tablets, laptops, and mobile internet to ensure full accessibility,
• Offer hands-on digital training tailored to the needs of seniors,
• Are staffed by trained digital educators who provide personalized support,
• Help seniors learn online communication, safe browsing, e-government services, and e-health tools.

This model has been successfully implemented in various Polish municipalities, especially in regions where access to digital education centers is limited.

1. Bringing digital education to seniors increases participation – many seniors do not attend digital courses because they cannot travel to them.
2. Hands-on, practical training is essential – seniors learn best when they practice real-life scenarios.
3. Local partnerships help expand reach – collaboration with libraries, senior centers, and local governments ensures sustainability.
4. Providing necessary equipment removes barriers – many seniors do not own laptops or tablets; mobile units must be fully equipped.
5. Follow-up support should be available – seniors often require multiple sessions to become confident digital users.

Social initiative and mediation service

Facilitating access to rights and services for people in vulnerable situations or those with limited digital skills.

Target audience: Individuals struggling with administrative procedures, including older adults, migrants, and those facing digital exclusion.

PIMMS are local service hubs in France that provide support to citizens with administrative and digital procedures. They act as mediators between the public and service providers, ensuring access to rights, improving digital autonomy, and reducing social exclusion. The objective is to promote digital and social inclusion through local assistance and tailored workshops.

1. Social and digital mediation approach
2. Personalized support for access to rights
3. Development of digital skills to foster autonomy
4. Partnerships with public services and businesses to enhance inclusion
5. Free and accessible services for all target groups

Community-based digital education / Library-led initiatives

To transform public libraries into modern hubs that provide seniors with access to digital technologies and training, thereby reducing digital exclusion and promoting lifelong learning. Target groups:

• Seniors seeking to improve their digital skills,
• Public library staff trained to assist with digital education,
• Local communities aiming to support senior citizens.

The Library Development Program, initiated by the Polish-American Freedom Foundation, has been operational since 2008. It aims to support public libraries across Poland in becoming modernized local points of access to information, culture, and education. An essential component of the program is increasing the competencies of librarians and strengthening the recoginition of their profession. Through this initiative, libraries offer free digital skills training tailored to seniors, including basic computer use, internet navigation, and safe online practices. Librarians, trained as digital educators, provide both group workshops and one-on-one assistance to cater to individual needs.

1. Community accessibility – utilizing public libraries as accessible venues for digital education,
2. Developing programs that address the specific needs and learning paces of seniors,
3. Investing in the training of library staff to effectively deliver digital education,
4. Creating ongoing opportunities for seniors to practice and enhance their digital skills.

Research Article

Enhancing digital inclusion for citizens accessing European digital public services

This article provides recommendations to improve digital inclusion in the use of European digital public services, emphasizing the importance of accessibility and adaptation to diverse user needs.

• Digital public services should be accessible to all citizens.
• Services must be adapted to accommodate varying levels of digital literacy.
• Ensuring the security and privacy of user data is essential.
• Continuous education and support for users of digital services should be promoted.

Initiative

Responde aims to provide support and companionship to elderly people, those with disabilities, or dependent individuals, using voice technology to improve their quality of life and reduce loneliness.

Responde is a feature developed by Amazon's Alexa in collaboration with the Spanish Red Cross and the Accenture Foundation. Launched during the pandemic, its aim is to provide support and companionship, especially for elderly people, those with disabilities, or dependent individuals, using voice technology. It offers information on disease prevention, first aid, and promoting physical exercise, enhancing quality of life and reducing feelings of loneliness.

1. Accessible for vulnerable groups through simple technology.
2. Reduces loneliness by providing emotional and practical assistance.
3. Offers health-related information and prevention tips.
4. Uses voice technology to enhance users' lives.

Accessible digital services / User-friendly online platforms for seniors

The initiative focuses on designing and adapting digital services to meet the usability needs of seniors, making online interactions easier and more intuitive. The goal is to increase senior engagement with digital services by eliminating barriers such as complex navigation, small text, and confusing interfaces.

Target groups:

• Seniors aged 60+ who struggle with digital interfaces,
• Public and private institutions offering digital services (e-health, banking, social services),
• Technology developers creating apps and websites for older users.

Senior-friendly digital platforms ensure that online services and mobile applications cater to the needs of older adults by incorporating senior-friendly features such as:

• Simplified interfaces – larger buttons, high-contrast visuals, and easy-to-read fonts,
• Guided navigation – step-by-step instructions to help seniors complete tasks online,
• Voice commands and accessibility tools – speech-to-text and screen reader for visually impaired users,
• Enhanced security features – fraud protection, simplified logins, and personal data safety.

This best practice has been implemented in Polish e-health portals (pacjent.gov.pl) and banking applications (PKO BP’s simplified mode for seniors).

1. Simplicity improves engagement – seniors are more likely to use digital services if they are visually clear and easy to navigate,
2. Personalized assistance increases adoption – providing help guides, chat support, and video tutorials makes a big difference,
3. Security and trust are crucial – senior-friendly platforms must prioritize fraud prevention and secure access methods,
4. Testing with seniors improves usability,
5. Accessibility features benefit all users, and implementing voice assistance, larger fonts, and intuitive design creates a better user experience for everyone.

Telemedicine and digital health pilot

Provide remote healthcare services to elderly residents in rural areas through digital tools and telemedicine.

In Miglierina, a village with 720 residents, the SI4CARE project introduced wearable sensors and telemedicine services to monitor seniors' health remotely.

• Implement user-friendly digital health tools
• Ensure accessibility in remote areas
• Foster collaboration between local authorities and healthcare providers
• Promote autonomy and reassurance for elderly residents

Digital literacy workshops for seniors

Enhancing digital and social inclusion for seniors through fun and interactive workshops.

Target audience: Older adults who need support in developing digital skills.

The Silver Geek Workshops are fun and interactive digital literacy sessions designed for older adults. The initiative aims to fight social isolation by engaging seniors in learning how to use digital tools through gaming, social media, and interactive exercises. The workshops are led by young volunteers, creating intergenerational connections while promoting digital autonomy for seniors.

• Engaging, fun-based digital learning for seniors
• Intergenerational approach with young volunteers assisting older adults
• Fostering social inclusion through digital literacy
• Workshops tailored to various levels of digital skills
• Encouraging seniors to use digital tools for communication and entertainment